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Welcome to the second part of a two-part series that explores the power behind AV technology and how it impacts the way we live and the way we work. If you missed part one, then make sure you check that out first, as it provides a great foundation for part two’s discussion.

Now it’s time to look at the importance of services and support for bringing everything together to create a unique and powerful digital experience for so many customers.

In Episode 9 of the Switched On Thinking Podcast and the second part of this series, host Neil C Hughes is joined by NETGEAR’s Laurent Masia, Director of Product Management and John Henkel, Pro AV Product Marketing Manager to discuss:

  • How services and support combine to create the perfect digital experience
  • The excitement around the transition to AV over IP
  • NETGEAR hardware, support and service in one package
  • The true scope of AV and what that future looks like

With AV, There Is Room for Innovation

“What is really driving our motivation is that with AV there is room for innovation.”

AV over IP has limitless potential, and Laurent touches on its various uses as part of a fascinating conversation. “The AV community deserves innovation not only for hardware, not only for software, but for the whole scope including professional services. If you’re an AV customer, you don’t only buy hardware and software — you need service and support because AV is complex.”

Bringing Hardware, Support, and Service Together in One Package

It’s not just hardware that creates the digital experience. NETGEAR is committed to bringing it all together in order to make technology simple and easy to use. John explains that ”part of the commitment that NETGEAR shows to the AV community is through our pro AV services team and this shows you that we’ll help you throughout the whole installation, so we don’t want to just sell you the hardware or software, we want to make sure it works correctly. We don’t want to sell you a switch you don’t need, we want to make sure you have enough power to equip your system as it needs to be.”

Our trained engineers can help you to design that system before it’s even installed while ensuring it has the correct bandwidth and capability. Our team is more than happy to discuss any questions that might arise so that your system is up and running in no time at all.

Listen to the Switched On Thinking Podcast

You can listen to Switched On Thinking on all the major podcast platforms around the globe, including Spotify, Apple Podcasts, Google Podcasts, and many more…

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A New Episode Every Two Weeks

Twice a month, Switched On Thinking will deliver insightful analysis by exploring real-world networking challenges faced by businesses today and in the future.
Every episode, we will discuss the key role that networking technology plays in driving business success and continuity, so you can spend more time on what matters – growing your business.

Craig Shields
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